Shipping & Delivery

Order Processing

Please allow 1–2 business days for order processing and packaging before shipment. Orders are processed on business days only (Monday–Friday, excluding public holidays).

Once your order has been processed and handed to our carrier, you will receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system.

Delivery Timeframes

All orders are shipped from Seoul, South Korea.

Delivery times are estimates from the date of shipment and may vary due to customs clearance, public holidays, or carrier delays beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly on the carrier's website. Please allow 24–48 hours for the tracking status to reflect any activity after shipment.

Please note that once your order has been handed to the carrier, it is no longer in our physical control. Solre Jewelry is not responsible for delays, disruptions, or losses caused by the carrier, customs authorities, weather conditions, or any other circumstances beyond our control. Should you experience a delay, we are happy to assist you in following up with the carrier — please reach out to us at hello@solrejewelry.com.

Shipping Address

To ensure prompt and accurate delivery, please provide your full name and complete street address at checkout. Please note that we are unable to deliver to the following:

• P.O. boxes
• Parcel lockers
• APO / FPO / DPO addresses
• Freight forwarding addresses

If an order is placed with an incomplete or unsupported address, our team will contact you by email to obtain the necessary information. If we are unable to reach you within 3 business days, we reserve the right to cancel the order.

Customs & Import Duties

Solre Jewelry ships from South Korea. Depending on your country's regulations, your order may be subject to local customs duties, import taxes, or VAT upon delivery. These charges are the responsibility of the recipient and are not included in your order total.

Customs and import regulations vary by country and are subject to change. We recommend checking with your local customs office before placing your order. Solre Jewelry is unable to advise on the exact amount of duties or taxes that may apply, and is not able to reimburse any such charges.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at hello@solrejewelry.com. We will do our best to accommodate your request. However, once your order has been dispatched, cancellation is no longer possible.

Shipping Restrictions

Solre Jewelry ships to most countries worldwide. However, delivery may not be available to certain destinations due to carrier limitations or local regulations. If your country is not supported at checkout, please contact us at hello@solrejewelry.com and we will do our best to assist you.