We currently accept PayPal. PayPal allows you to pay securely using your PayPal balance, linked bank account, or credit and debit cards — even if you don't have a PayPal account.

Once your order is placed, you will receive an order confirmation email at the address used at checkout. If you do not receive this email within a few minutes, please check your spam or junk folder. If you still cannot find it, contact us at hello@solrejewelry.com.

If you need to cancel your order, please contact us as soon as possible at hello@solrejewelry.com. We will do our best to accommodate your request. However, once your order has been dispatched, cancellation is no longer possible.

We begin processing orders quickly, so we cannot guarantee changes once an order has been placed. Please contact us immediately at hello@solrejewelry.com if you need to make a change, and we will do our best to assist you.

Depending on your country's regulations, your order may be subject to local customs duties, import taxes, or VAT upon delivery. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office before placing your order, as regulations vary by country and are subject to change.

Never. Every Solre Jewelry order ships complimentary, regardless of destination or order size. No minimum purchase required.

Solre Jewelry ships to most countries worldwide. If your country is not supported at checkout, please contact us at hello@solrejewelry.com and we will do our best to assist you.

All orders are shipped from South Korea.

Estimated delivery times from the date of shipment are as follows:

Please allow an additional 1–2 business days for order processing before shipment.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system.

We accept return requests within 7 days of delivery for most destinations, and within 14 days for customers in the European Union. Items must be unworn, unused, and returned in all original packaging. Please note that earrings are not eligible for return for hygiene and safety reasons.

ubmit your request through our return portal:
→ https://return.wisecommerce.io/solre

Enter your order number and email address, select the item(s) you wish to return, and follow the instructions. Once approved, you will receive return instructions by email. Items sent back without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received.

Please contact us within 7 days of delivery at hello@solrejewelry.com with your order number and clear photos of the issue. We will review your case and offer the most appropriate resolution, which may include a full refund or replacement. In most cases, you will not need to return the item.

Once your return has been received and inspected, approved refunds will be processed to your original payment method within 10 business days. Please note that original shipping fees, duties, and taxes are non-refundable. If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at hello@solrejewelry.com.

We do not currently offer direct exchanges. If you would like a different item, please submit a return request and place a new order for the desired item once your return is approved.

All Solre Jewelry pieces are crafted with a brass base. Our silver-toned pieces feature a rhodium color finish for a bright, polished look. Our gold-toned pieces are finished through an electroplating process followed by PVD (Physical Vapor Deposition) coating — delivering a rich gold tone with superior durability and lasting color.

Our pieces are not made of solid gold or silver. However, our gold-toned pieces feature a genuine gold layer applied through an electroplating process, finished with PVD coating for lasting durability. Our silver-toned pieces feature a genuine rhodium layer for a bright, polished finish. All pieces are crafted on a brass base.

Our pieces are crafted with rhodium or PVD gold color plating over a brass base. PVD plating is significantly more durable than standard gold plating, which means the protective coating stays intact longer — reducing direct contact between the base metal and your skin. That said, individual sensitivities vary. If you have a known metal allergy — particularly to brass or copper — we recommend reviewing our materials carefully before purchasing. If you experience any skin reaction after wearing, please discontinue use immediately.

Our pieces feature two types of stones:

• Czech Crystal (Grade A): The round stones are Grade A Czech crystals, prized for their exceptional clarity and light-catching brilliance.
• Cubic Zirconia: The rectangular and smaller accent stones are cubic zirconia, chosen for their diamond-like sparkle and precision cut.

To keep your Solre Jewelry pieces looking their best:

• Avoid contact with water, perfume, lotions, and harsh chemicals
• Remove jewelry before swimming, bathing, or exercising
• Store pieces individually in the provided jewelry box and pouch to prevent scratching
• Gently wipe with a soft, dry cloth after wear

You can reach us at hello@solrejewelry.com. We typically respond within 1–2 business days.

Our team monitors inquiries during regular business hours, Monday through Friday. We aim to respond to all messages within 1–2 business days.

Please check your spam or junk folder for our reply. If you still haven't heard from us after 2 business days, please send your message again to hello@solrejewelry.com.