Returns & Exchanges

Our Promise

At Solre Jewelry, we believe confidence begins with clarity. Every piece is crafted with care and inspected before it leaves our hands. We aim to make our return process transparent and fair, while aligning with our operational capabilities as a growing international brand.

Return Window

Return Eligibility

To be eligible for a return, items must be:

• Unworn, unused, and free of damage or signs of handling
• Returned with all original packaging, including the jewelry box and pouch
• Accompanied by proof of purchase

The following items are not eligible for return:

• Earrings (for hygiene and safety reasons)
• Personalized or custom items
• Final sale or promotional items
• Items showing signs of wear, damage, or alteration
• Items missing original packaging
• Partial components of a set

If you are unsure whether your item qualifies for a return, please contact us at hello@solrejewelry.com before submitting a request.

How to Start a Return

To request a return, please submit your request through our return portal:

Start a Return

You will be asked to:

1. Enter your order number and the email address used at checkout
2. Select the item(s) you wish to return
3. Choose a return reason
4. Select a return method, where applicable

Once submitted, your request will be reviewed by our team. If approved, you will receive detailed return instructions by email.

Please note:

• Items sent back without an approved return request will not be accepted
• Approved items must be shipped back within 14 days of return approval

Defective, Damaged, or Incorrect Items

If your order arrives with a manufacturing defect, is damaged in transit, or is not the item you ordered, please notify us within 7 days of delivery through the return portal with:

• Your order number
• Clear photos of the item and the issue
• A brief description of the problem

Each case is reviewed individually. We will offer the most appropriate resolution, which may include a full refund or replacement at no additional cost. You do not need to return the item in most cases.

Lost Orders

If your tracking shows no delivery update for an extended period, please contact us at hello@solrejewelry.com and we will follow up with the carrier on your behalf.

• If the carrier's tracking record confirms successful delivery, we are unable to issue a refund or replacement
• If tracking confirms the order was not delivered, Solre Jewelry will arrange a replacement or full refund

Return Shipping & Costs

Return processing begins once your package has been delivered to our facility.

• Shipping times may vary by carrier and destination
• International returns may take up to two weeks to arrive
• We recommend retaining your tracking number until the return process is complete
• The return address will be provided in your return approval email

As Solre Jewelry does not operate overseas warehouses, return shipping costs may be deducted from your refund, unless the return is due to a defective or incorrect item.

EU Customers — Right of Withdrawal

Customers located in the European Union have the right to withdraw from their purchase within 14 days of delivery, in accordance with EU consumer protection law.

To exercise this right:

1. Submit your request through our return portal: return.wisecommerce.io/solre
2. We will provide return instructions by email
3. Ship the item back in its original, unworn condition with all original packaging within 14 days of approval
4. Return shipping costs are the responsibility of the customer
5. Once we receive and inspect the item, we will process your refund within 10 business days

• Items showing signs of wear or missing original packaging may be subject to a partial refund or refused
• Refunds will be issued to the original payment method

Undelivered Orders Due to Address Error

If an order is returned to us due to an incorrect or incomplete address provided by the customer, re-shipping costs will be the responsibility of the customer. If the error was on our part, Solre Jewelry will cover all re-shipping costs.

Exchanges

At this time, Solre Jewelry does not offer direct exchanges. If you would like a different item, please submit a return request for the original purchase. Once your return is approved, you may place a new order for the desired item, subject to availability.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your request.

Approved refunds will be issued to the original payment method within 10 business days, minus any applicable return shipping costs.

Please note that original shipping fees, duties, and taxes are non-refundable.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at hello@solrejewelry.com.

Our Right to Refuse

Solre Jewelry reserves the right to refuse claims that appear to misuse or abuse our policy. All claims are reviewed individually, and we reserve the right to make final decisions on a case-by-case basis.

Policy Updates

This policy reflects Solre Jewelry's current operational capacity and may be updated as the brand continues to grow. Any changes will be communicated clearly on our website.